Connect
Connect with the Linked Account’s Aircall account.
Aircall is an API Key based integration and does not require the setup of an app.
Required Credentials of a Linked Account
To successfully connect with the Aircall integration, a Linked Account or an end-user will need to provide the following to connect:
- API ID
- API Token
To understand how a Linked Account can get the above mentioned credentials, refer below.
Getting Credentials of Aircall
To acquire the required credentials and connect a Linked Account, please follow the steps mentioned below:
- Log in to your Aircall account.
- Click on the
Integrations & APIin the side menu and click onAPI Keystab.
- Click on
Generate an API keyand enter aKey name. - Copy the
API IDandAPI Tokendisplayed and click onConfirm.
Copy the API token as it won’t be visible again.
The Linked Account or end-user now have all the credentials required to connect with Aircall.
Actions and triggers
In Cobalt, you can create orchestrations of your use-cases using Aircall actions and triggers. Following are the set of Aircall actions and triggers supported by Cobalt.
- Contact Created - Triggers when a new contact is created in Aircall.
- Contact Updated - Triggers when a contact is updated in Aircall.
- Contact Deleted - Triggers when a contact is deleted in Aircall.
- Call Created - Triggers when a call is created in Aircall.
- Call Ringing on Agent - Triggers when calls start ringing on Agents’ Phone in Aircall.
- Call Agent Declined - Triggers when an Agent declines a call in Aircall.
- Call Answered - Triggers when a call is answered in Aircall.
- Call Transferred - Triggers when a call is transferred in Aircall.
- Call Unsuccessful Transfer - Triggers when a call is unsuccessfully transferred in Aircall.
- Call Hungup - Triggers when a new contact is created in Aircall.
- Contact Created - Triggers when a call is hungup in Aircall.
- Call Ended - Triggers when a call is ended in Aircall.
- Call Voicemail Left - Triggers when a voicemail is left in Aircall.
- Call Commented - Triggers when a call is commented in Aircall.
- Call Tagged - Triggers when a call is tagged in Aircall.
- Call Untagged - Triggers when a call is untagged in Aircall.
- Call Assigned - Triggers when a call is assigned in Aircall.
- Call Archived - Triggers when a call is archived in Aircall.
- Call Hold - Triggers when a call is put on hold in Aircall.
- Call Unhold - Triggers when a call is unhold in Aircall.
- Call IVR Option Selected - Triggers when ivr option is selected on a smartflow enabled number in Aircall.
- Call Comm Assets Generated - Triggers when communication assets for a call i.e. call recording or voicemail is generated in Aircall.
- User Created - Triggers when a new user is created in Aircall.
- User Deleted - Triggers when a user is delete in Aircall.
- User Connected - Triggers when a user is connected in Aircall.
- User Disconnected - Triggers when a user is disconnected in Aircall.
- User Opened - Triggers when users become available according to their working hours in Aircall.
- User Closed - Triggers when users become unavailable according to their working hours in Aircall.
- User WUT Start - Triggers when user start their wrap up time (WUT) work according to their setting in Aircall.
- User WUT End - Triggers when user finish their wrap up time (WUT) work according to their setting in Aircall.
- Number Created - Triggers when a number is created in Aircall.
- Number Deleted - Triggers when a number is deleted in Aircall.
- Number Opened - Triggers when a number opens according to its opening hours in Aircall.
- Number Closed - Triggers when a number closes according to its opening hours in Aircall.