Connect with the Linked Account’s ServiceNow account.
ServiceNow is a Key based integration and does not require the setup of an app.
To successfully connect with the ServiceNow integration, a Linked Account or an end-user will need to provide the following to connect:
To understand how a Linked Account can get the above mentioned credentials, refer below.
To acquire the required credentials and connect a Linked Account, please follow the steps mentioned below:
Manage Instance Password
.To use some of the APIs of ServiceNow, specific Plugins activation is required. For example, to use the Case and Contact API of ServiceNow, Customer Service plugin (com.sn_customerservice)
needs to be activated.
To activate a plugin, follow these steps:
All
and go to Plugins
under System Definition
.Install
button.You have now successfully activated the Plugin.
In Cobalt, you can create orchestrations of your use-cases using ServiceNow actions and triggers. Following are the set of ServiceNow actions and triggers supported by Cobalt.
Attachment
Case
Contact
Others
Attachment
Case
Contact
Others
There are no triggers in this application.
Connect with the Linked Account’s ServiceNow account.
ServiceNow is a Key based integration and does not require the setup of an app.
To successfully connect with the ServiceNow integration, a Linked Account or an end-user will need to provide the following to connect:
To understand how a Linked Account can get the above mentioned credentials, refer below.
To acquire the required credentials and connect a Linked Account, please follow the steps mentioned below:
Manage Instance Password
.To use some of the APIs of ServiceNow, specific Plugins activation is required. For example, to use the Case and Contact API of ServiceNow, Customer Service plugin (com.sn_customerservice)
needs to be activated.
To activate a plugin, follow these steps:
All
and go to Plugins
under System Definition
.Install
button.You have now successfully activated the Plugin.
In Cobalt, you can create orchestrations of your use-cases using ServiceNow actions and triggers. Following are the set of ServiceNow actions and triggers supported by Cobalt.
Attachment
Case
Contact
Others
Attachment
Case
Contact
Others
There are no triggers in this application.