To setup your Talkdesk app in Cobalt for OAuth, you will need the following credentials from your Talkdesk account:

  • Client ID
  • Client Secret
  • Scopes

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Pre-requisites

  1. Talkdesk account. To create an account, you need to apply for Talkdesk Partner program here.

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Required Settings

  • Mandatory Scopes
  1. account:read
If you haven’t already created an app in Talkdesk, you’d need to create one.

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Creating an app in Talkdesk

To create a Talkdesk app and acquire the above mentioned credentials, please follow the steps mentioned below:

  1. Log in to your Talkdesk account.
  2. Click on the Builder icon in the side menu and select OAuth Clients option.

  1. Go to your Apps catalog in Cobalt > Search for Talkdesk > Settings > Use your credentials > Callback Url > Copy it.

  2. Click on New Oauth Client button in Talkdesk platform > Provide an OAuth Client Name > Select all 3 options under Grant Type > Paste the Callback Url under Redirect URI's.

  3. Select the mandatory scopes in the Selected scopes section, as provided in your Cobalt Talkdesk settings page and click on the Add Scopes button. Click on Create to complete the app creation.

  1. Copy the Client ID and Client Secret displayed.

Ensure that the Client Secret is saved as it will be shown only once.

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Configuring credentials in Cobalt

App settings page lets you configure the authentication settings for an OAuth 2.0 based application. For your customers to provide you authorization to access their data, they would first need to install your application. This page lets you set up your application credentials.

Provide the acquired Client ID and Client Secret under Settings of the app and save it.

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Configuring Scopes

Cobalt lets you configure what permissions to ask from your users while they install your application. The scopes can be added or removed from the App settings page, under Permissions & Scopes section.

For some applications Cobalt sets mandatory scopes which cannot be removed. Additional scopes can be selected from the drop down. Cobalt also has the provision to add any custom scopes supported by the respective platform.

Once the scopes has been added to the application in Cobalt, go to your Talkdesk account and update the scopes as added on Cobalt.

Select the OAuth App created for Cobalt > Click on Add scopes > Add the scopes as added in Cobalt > Click on Add Scopes and then Save Changes.

If you are facing scopes missing or invalid scope error. Make sure you are not passing any custom scope not supported by the platform. And, the scopes selected here are identical to the ones selected in the platform.

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Actions and triggers

Once the above setup is completed, you can create orchestrations of your use-cases using Talkdesk actions and triggers. Following are the set of Talkdesk actions and triggers supported by Cobalt.