To setup your Help Scout app in Cobalt for OAuth, you will need the following credentials from your Help Scout account:

  • Client ID
  • Client Secret

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Pre-requisites

  1. Help Scout account. You can create one here.
If you haven’t already created an app in Help Scout, you’d need to create one.

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Creating an app in Help Scout

To create a Help Scout app and aquire the above mentioned credentials, please follow the steps mentioned below:

  1. Log in to your Help Scout account.
  2. Click on the Profile icon in the top right, select Your Profile option and go to My Apps.
  1. Go to your Apps catalog in Cobalt > Search for HelpScout > Settings > Use your credentials > Callback Url > Copy it.
  2. Click on Create My App button > Enter the App Name > Paste the Callback Url under Redirection URL field and click on Create.
  3. Copy the App ID and App Secret from the Credentials section.

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Configuring credentials in Cobalt

App settings page lets you configure the authentication settings for an OAuth 2.0 based application. For your customers to provide you authorization to access their data, they would first need to install your application. This page lets you set up your application credentials.

Cobalt lets you use pre-configured applications to play around. You can do so by selecting Use our credentials. However, if you wish to use your own application, select Use your own credentials. Provide the aquired Client Id and Client secret and save it.

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Help Scout Single Webhook URL

If you wish to create an orchestration where a workflow is being triggered when some operation occurs in Help Scout, you’d need to subscribe to Help Scout’s Webhook. Cobalt provides a single webhook URL to manage such event triggers for all your customers.

To setup Help Scout webhook subscription:

  1. Select HelpScout from the application list in Cobalt, and select Settings.
  2. Copy the Single Webhook Url
  3. Go to Manage in the top nav bar > Select Apps > Webhooks in your Help Scout account.
  4. Click on Install App
  5. Provide the Secret Key as ** ** > Paste the Single Webhook Url in Callback URL > Toggle on for Active > Select the Events and click on Save.

Ensure that the Secret key entered is “. No other value will be able to verify the Webhook.

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Actions and triggers

Once the above setup is completed, you can create orchestrations of your use-cases using Help Scout actions and triggers. Following are the set of Help Scout actions and triggers supported by Cobalt.

SetupConnect