Cobalt offers both Key Based and OAuth 2.0 integration for Zendesk Sell. In this guide, we will look at the OAuth App setup process. To setup your Zendesk Sell app in Cobalt for OAuth, you will need the following credentials from your Zendesk Sell Developer Console:
  • Client ID
  • Client Secret

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Pre-requisites

  1. Zendesk Sell Developer account. You can create one here.
If you haven’t already created an app in Zendesk Sell, you’d need to create one.

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Creating an app in Zendesk Sell

To create a Zendesk Sell app and acquire the above mentioned credentials, please follow the steps mentioned below:
  1. Log in to your Zendesk Sell Developer Console.
  2. Click on the Settings icon in the side menu and select OAuth under Integrations section.
Navigation for App setup
  1. Go to Developer Apps tab and click + Add Developer App button.
  2. Go to your Apps catalog in Cobalt > Search for Zendesk CRM > Settings > Use your credentials > Callback Url > Copy it.
  3. In the app, Add Application Name, Description and Website and paste the Callback Url under Redirect URL field. Click on Save.
  4. Click on Details and copy the Client ID and Client Secret from the Credentials section.
Getting Credentials

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Configuring credentials in Cobalt

App settings page lets you configure the authentication settings for an OAuth 2.0 based application. For your customers to provide you authorization to access their data, they would first need to install your application. This page lets you set up your application credentials. Setting up application client credentials Provide the acquired Client ID and Client Secret under Settings of the app and save it.

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Configuring Scopes

Cobalt lets you configure what permissions to ask from your users while they install your application. The scopes can be added or removed from the App settings page, under Permissions & Scopes section. For some applications Cobalt sets mandatory scopes which cannot be removed. Additional scopes can be selected from the drop down. Cobalt also has the provision to add any custom scopes supported by the respective platform. OAuth Scopes Once the scopes has been added to the application in Cobalt, the app will now request for access of the mentioned scopes.
If you are facing scopes missing or invalid scope error. Make sure you are not passing any custom scope not supported by the platform.

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Actions and triggers

Once the above setup is completed, you can create orchestrations of your use-cases using Zendesk Sell actions and triggers. Following are the set of Zendesk Sell actions and triggers supported by Cobalt.